Conditions of Use

Apple Rugs
Apple Rugs is a division of Fromes Ltd. Our trading address is: Apple Rugs, Fromes Ltd, Premier House, 11 Marlborough Place, Brighton BN1 1UB. Tel: 0845 1306098. This is not our returns address. Please always contact us before making any return in order to receive the correct return details.

Payment Terms
Payment is required in full before we will dispatch your order. Payment must be made in British Pounds. All prices include VAT at 17.5%. We accept all major credit/debit cards. Payments are processed by WorldPay, part of The Royal Bank Of Scotland.

Free Delivery Terms
Delivery for orders to all UK mainland locations excluding Scotland is included in our prices. Please note that our delivery offer does not therefore apply to Northern Ireland or any offshore island, for which charges apply (see Delivery). For all other locations, please e-mail or call us for a delivery cost quote before ordering.

Delivery Timescales
Currently most UK deliveries are made within 5 to 10 working days, most deliveries being quicker, a few taking a few days more. If a rug goes out of stock we will contact you and offer a full refund or you may request that the rug goes on back order. Most back order items are delivered within 30 days.

Returns & Cancellations
You have the right to cancel your order prior to dispatch. You also have the right to return your rug if you don't like it. All we ask is that you inform us by e-mail or post within 7 days of receipt of the rug and return it within 14 days of receipt. The rug should be immediately stored safely and be returned in completely unused condition. We will send you a return code and returns address. Write the return code on the outside of the packaging (this identified the item when it arrives), and then return the rug to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for your refund. We recommend using an insured delivery service. Custom made rugs and special order items may not be returned.

Goods Damaged In Transit
Our rugs are made to very high standards, and we employ professional national carriers. Nevertheless, you must examine the package on arrival before signing for it. In the unlikely event that it has been damaged, do not sign for it. The courier will automatically return the consigment to us and we will arrange a replacement. You should also inform anyone accepting the delivery on your behalf of this requirement. Damage that occurs after a rug is received by a customer is not covered.

Faulty Goods
If a rug is faulty please contact us at once and within 7 days of receipt at most and we will arrange a refund or replacement as agreed. The rug must remain in unused condition. Please note that most of our rugs are hand crafted and that some variation is to be expected and can be part of the charm of handmade items. Due to differences in colour reproduction on different computer screens, and to personal interpretations of colour terms, we cannot accept colours varying from expectations as a fault. Rugs damaged in transit (see above) should not be accepted.

Return carriage (weekday pickup) will be reimbursed if the rug is faulty. You must ensure that someone is availabe to meet the courier, as we only pay for one pick-up attempt.

Complaints Procedure
We try to resolve all issues through discussion. However, if you feel you have a complaint that cannot be resolved over the phone, please put it in writing and send it to The Directors at our postal address. We will investigate and respond within 2 working days.

General
We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supercede all previous publications. All sizes are approximate. Stock availability information on the website is the latest updated record but may not be totally current and does not guarantee that stock is available. The company shall under no circumstances be held liable for any losses special to the particular circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property or wasted expenditure. We take great care over images and product details. That said, due to variations in computer technology we cannot guarantee that colours and details in images are accurate representations of the product. If you require delivery outside the UK mainland but do not select this option at checkout, and then you decline to pay the published delivery fee, we reserve the right to make a refund less a transaction processing fee of £8 of the purchase price plus any bank fees arising. Legal jurisdiction: This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.

Force Majeure
All orders are accepted subject to delays or failure in delivery resulting from force majeure, including, without limitation war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or nonperformance by suppliers, transportation disruptions, inability to ship or other causes, beyond the Company's reasonable control.

This does not affect your statutory rights in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the Government’s consumer advice helpline) or your local Trading Standards Office.

Fromes Ltd (trading as Apple Rugs) is registered in England and Wales at 52 HICKMANS CLOSE, GODSTONE, SURREY, RH98EB registered number 517 4283 VAT reg 86 117 5132. Please do not send mail to this address - instead use our trading address:

Apple Rugs Ltd
Premier House
11 Marlborough Place
Brighton BN1 1UB
Tel: 0845 1306098
Note: This is not our returns address.
Always contact us for correct return details
before making any return.