Our Easy Returns Policy

You can simply return your rug if you don't like it or change your mind. All we ask is that you inform us by e-mail or post within 7 days of receipt, and return the rug within 14 days of receipt.

The rug must be returned in unused condition and in the original packaging or packaging of equal quality at your expense to qualify for a full refund. The refund will be made to the credit/debit card you used to make the purchase, or if you paid by PayPal to your PayPal account. Payments by cheque will be refunded by a cheque. Please note that rugs made to a customers' own specifications are special purchases that may not be returned after they have been made.