Shopping with Apple Rugs
We offer a range of delivery options during checkout:
- STANDARD WEEKDAY DELIVERY is FREE*
- Named Weekday Delivery £ 4.50
- Named Weekday Delivery Before 1:00pm £10.00
- Saturday Delivery £15.00
- Saturday Delivery Before 1:00pm £25.00
* Standard Weekday Delivery is FREE for orders to all UK locations with the exception of Northern Ireland, remote Scottish Highlands, Scottish islands and other offshore islands. Unfortunately these locations incur higher courier charges.
Location Charges for Standard Weekday Delivery:
- Northern Ireland £20
- Isle of Man £20
- Highlands & Islands £20
- Irish Republic £35
Other locations: please e-mail or call for a quote. Alternatively, simply order your rug online as normal, and we will call you to take the special delivery payment over the phone.
Please note that some delivery options are not available to all areas. If you are unsure as to how your location is classified, please e-mail your address to us and we will reply back letting you know how we define it.
Tracking Your Delivery
In most cases, customers will receive an e-mail when their rug is dispatched, along with a consignment number and link to the courier web-site, allowing the delivery to be tracked online.
Currently most UK deliveries are made within 7 working days If a rug goes out of stock we will contact you and offer a full refund or you may request that the rug goes on back order.
OUR EASY RETURNS POLICY
You can simply return your rug if you don't like it or change your mind. All we ask is that you inform us by e-mail or post within 7 days of receipt, and return the rug within 14 days of receipt.
The rug must be returned in unused condition and in the original packaging or packaging of equal quality at your expense to qualify for a full refund. The refund will be made to the credit/debit card you used to make the purchase, or if you paid by PayPal to your PayPal account. Payments by cheque will be refunded by a cheque. Please note that rugs made to a customers' own specifications are special purchases that may not be returned after they have been made.
LOWEST PRICE PROMISE
Apple Rugs offers high quality rugs at low prices. We believe that our rugs are sold at the lowest prices on the internet. However, if you find the same rug at a lower price within 7 days of buying it from us, we will refund the difference in price. The rug must be the identical item, and available for immediate delivery from a UK VAT registered rug website.
This offer does not apply to sheepskin rugs and underlay as these lines cannot easily be compared, and we believe we offer superior products to cheaper alternatives.
We only ever use payment providers who are recognised throughout the industry as offering 100% secure systems. All payment information is securely encrypted using state of the art SSL encryption technology. Please also see our Terms and Conditions for further details on our security policy.
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