Terms of Use
These Terms of Use constitute a legally binding agreement between you and our online gaming platform, governing your access to and use of our casino services within the United Kingdom. By registering an account or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these terms, along with our Privacy Policy and any additional guidelines posted on our platform. These terms are designed to ensure fair play, regulatory compliance with UK Gambling Commission standards, and a secure gaming environment for all users.
Last updated: January 28, 2026
1. Eligibility and Account Registration
To access our gaming services, you must be at least 18 years of age and legally permitted to participate in online gambling activities within your jurisdiction. Registration requires accurate personal information, including full name, date of birth, residential address, and contact details. We reserve the right to verify your identity through documentation such as government-issued identification, utility bills, or bank statements.
- You may maintain only one active account per person, household, or IP address
- Providing false or misleading information during registration constitutes grounds for immediate account termination
- You are responsible for maintaining the confidentiality of your login credentials
- Account sharing with third parties is strictly prohibited
- We may suspend accounts pending verification procedures
2. Responsible Gaming and Self-Exclusion
We are committed to promoting responsible gambling practices in accordance with UK Gambling Commission guidelines. Our platform provides various tools to help you maintain control over your gaming activities, including deposit limits, session time limits, and reality checks. If you believe your gambling habits are becoming problematic, we encourage you to utilize our self-exclusion features or seek assistance from organizations such as GamCare or Gamblers Anonymous.
- Deposit limits can be set for daily, weekly, or monthly periods
- Self-exclusion periods range from 24 hours to permanent exclusion
- Reality check notifications remind you of time spent gaming
- Links to professional gambling support services are readily available
- We may intervene if we detect patterns of problematic gambling behavior
3. Game Rules and Fair Play
All games offered on our platform operate according to predetermined rules and algorithms certified by independent testing agencies. Slot machines utilize Random Number Generator technology to ensure fair and unpredictable outcomes. Table games follow standard casino rules, which are detailed in the respective game information sections.
| Game Category | Return to Player | Minimum Bet | Maximum Bet |
|---|---|---|---|
| Video Slots | 92% – 98% | £0.01 | £500 |
| Table Games | 94% – 99.5% | £0.10 | £1,000 |
| Live Casino | 97% – 99% | £1.00 | £2,500 |
| Progressive Jackpots | 85% – 95% | £0.05 | £100 |
4. Financial Transactions and Security
We accept various payment methods including debit cards, e-wallets, and bank transfers, all processed through secure, encrypted channels. Deposits are typically credited instantly, while withdrawal processing times vary depending on the chosen method. All financial transactions must comply with anti-money laundering regulations and may be subject to additional verification procedures.
- Minimum deposit amount is £10 for most payment methods
- Withdrawal requests are processed within 24-72 hours after approval
- Source of funds verification may be required for large transactions
- Currency conversion fees may apply for non-GBP transactions
- Dormant account fees may be charged after 12 months of inactivity
5. Bonus Terms and Promotional Offers
Promotional bonuses are subject to specific terms and conditions, including wagering requirements, game restrictions, and time limits. Bonus funds cannot be withdrawn until wagering requirements are met, and certain games may contribute differently towards these requirements. We reserve the right to modify or terminate promotional offers at any time.
- Standard wagering requirements range from 35x to 50x the bonus amount
- Bonus expiration periods typically range from 7 to 30 days
- Maximum bet restrictions apply when playing with bonus funds
- Some games may be excluded from bonus play or contribute reduced percentages
- Abuse of promotional offers may result in bonus forfeiture and account restrictions
6. Privacy and Data Protection
Your personal information is protected in accordance with UK GDPR regulations and our comprehensive Privacy Policy. We collect, process, and store your data solely for the purposes of providing gaming services, ensuring regulatory compliance, and preventing fraud. Your information will never be sold to third parties for marketing purposes.
- Personal data is encrypted and stored on secure servers
- You have the right to access, modify, or delete your personal information
- Marketing communications can be opted out of at any time
- Data retention periods comply with regulatory requirements
- Third-party service providers are bound by strict confidentiality agreements
7. Account Suspension and Termination
We reserve the right to suspend or terminate user accounts for violations of these terms, suspicious activity, or regulatory compliance requirements. Suspended accounts may have restricted access to funds pending investigation completion. Upon termination, any remaining account balance will be returned after deducting applicable fees and resolving outstanding disputes.
- Immediate suspension may occur for suspected fraudulent activity
- Multiple account violations result in permanent exclusion
- Chargeback disputes may trigger account restrictions
- Underage gambling attempts result in immediate account closure
- Appeal procedures are available for disputed account actions
8. Intellectual Property Rights
All content, software, graphics, and trademarks displayed on our platform are protected by intellectual property laws. Users are granted limited access for personal gaming purposes only. Unauthorized reproduction, distribution, or modification of our content is strictly prohibited and may result in legal action.
- Game software is licensed from certified providers
- Screenshots and recordings for commercial use are prohibited
- Reverse engineering of game algorithms is forbidden
- User-generated content becomes subject to our licensing terms
- Copyright infringement claims will be investigated promptly
9. Technical Support and Customer Service
Our customer support team is available through multiple channels including live chat, email, and telephone during specified hours. Technical issues affecting gameplay or account access will be investigated and resolved promptly. Compensation may be provided for documented technical failures that result in financial loss.
- Live chat support operates 24/7 for urgent account issues
- Email responses are provided within 24 hours during business days
- Technical logs are maintained for dispute resolution purposes
- Game malfunctions void all affected bets and payouts
- Scheduled maintenance periods are communicated in advance
10. Dispute Resolution and Complaints
We maintain a comprehensive complaints procedure for resolving disputes fairly and efficiently. Initial complaints should be directed to our customer service team, with escalation to management if necessary. Unresolved disputes may be referred to the UK Gambling Commission or independent Alternative Dispute Resolution services.
- Complaints must be submitted within 30 days of the disputed incident
- Written responses are provided within 8 weeks as per regulatory requirements
- Independent mediation services are available for complex disputes
- Regulatory complaints can be filed with the UK Gambling Commission
- Class action waivers may apply to certain dispute categories
11. Regulatory Compliance and Licensing
Our operations are licensed and regulated by the UK Gambling Commission under strict compliance frameworks. We adhere to all applicable laws regarding anti-money laundering, responsible gambling, and consumer protection. Regular audits ensure ongoing compliance with evolving regulatory standards.
- Gaming license details are displayed prominently on our website
- Regular compliance audits are conducted by independent agencies
- Anti-money laundering procedures follow Financial Action Task Force guidelines
- Player protection measures exceed minimum regulatory requirements
- Regulatory reporting obligations are met in full and on time
12. Modifications and Legal Provisions
These terms may be updated periodically to reflect changes in regulations, services, or business practices. Significant modifications will be communicated through email notifications and website announcements. Continued use of our services following term updates constitutes acceptance of the revised conditions. These terms are governed by UK law, and any disputes shall be subject to the exclusive jurisdiction of UK courts.
- Term modifications take effect 30 days after notification
- Users may close accounts if they disagree with updated terms
- Severability clauses ensure term validity despite potential partial invalidity
- Force majeure events may temporarily suspend service obligations
- Translation discrepancies defer to the English language version